At Hind Garments, we understand that sometimes customers may need to cancel their orders. This policy explains when and how cancellations can be requested.

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1. Order Cancellation Before Dispatch

Orders can be cancelled only before they are shipped from our warehouse.

To request cancellation, please contact us with your order number through our official support channels:

Email: info@hindix.in
Phone: +91 8017131121

If the order has not been dispatched, we will cancel it and initiate a full refund for prepaid orders.

Refunds for prepaid cancellations are processed within 1–2 business days.

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2. Cancellation After Dispatch

Once an order has been shipped, it cannot be cancelled.

If you no longer wish to keep the product after dispatch, you may follow the process mentioned in our Return & Refund Policy, if the product qualifies for return.

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3. Cash on Delivery (COD) Orders

Cash on Delivery orders may require confirmation via call or message before dispatch.

Orders that are not verified may be automatically cancelled.

Repeated cancellation of COD orders may result in COD being disabled for future purchases.

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4. Refund for Cancelled Prepaid Orders

If a prepaid order is successfully cancelled before dispatch, the refund will be issued to the original payment method used during checkout.

Refund timelines may vary depending on your bank but generally reflect within 3–7 business days.

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5. Seller Cancellation

Hind Garments reserves the right to cancel any order under the following circumstances:

• Product becomes unavailable or out of stock

• Incorrect or incomplete delivery address provided

• Payment flagged as suspicious by the payment gateway

• Any issue preventing order fulfillment

If a prepaid order is cancelled by us, a full refund will be issued.

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6. Contact Information

For cancellation requests or assistance, please contact:

Hind Garments

Email: info@hindix.in
Phone: +91 8017131121

Business Address:
Street No. 622, Newtown, AA 2B, Kolkata, West Bengal 700161, India

Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM