Shipping policy

At HindIX, we aim to deliver your orders quickly and safely across India. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order on https://hindix.in, you agree to the terms mentioned below.

1. Shipping Coverage

We currently ship across India to all serviceable pin codes using reliable courier partners.

If a location is not serviceable by our delivery partners, we will inform you and cancel the order with a full refund.

2. Order Processing Time

All orders are processed within 1–2 business days after order confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

For Cash on Delivery (COD) orders, verification via call or message may be required before dispatch.

3. Delivery Time

Estimated delivery time after dispatch:

Metro Cities: 3–4 business days
Tier 2 & Tier 3 Cities: 3–5 business days
Remote Areas: up to 5–7 business days

Delivery timelines are estimates and may vary depending on courier operations and location.

4. Shipping Charges

We offer Free Shipping across India on all orders unless stated otherwise during promotional campaigns.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation via email or SMS containing a tracking number.

You can use this tracking number to monitor the shipment status through the courier partner’s tracking page.

If you do not receive tracking details within 48 hours after dispatch, please contact our support team.

6. Delivery Delays

Delivery delays may occur due to:

Weather conditions
Courier service disruptions
Natural disasters or public restrictions
Incorrect address provided during checkout

Hind Garments is not responsible for delays caused by courier partners or external circumstances beyond our control.

7. Failed Delivery Attempts

If delivery attempts fail due to customer unavailability or incorrect address details:

The courier may attempt delivery again.
If the package is returned to us, additional shipping charges may apply for re-dispatch.

Customers are requested to provide accurate address and contact details while placing the order.

8. Cash on Delivery (COD)

Cash on Delivery is available for eligible pin codes.

COD orders may require verification through call or message before dispatch. Orders that are not verified may be cancelled.

9. International Shipping

Currently, we do not offer international shipping. Orders can only be delivered within India.

10. Contact Information

For any shipping or delivery-related queries, please contact us:

Hind Garments

Email: info@hindix.in
Phone: +91 8017131121

Business Address:
M2 10B Sunrise Symphony, Street No. 622, Newtown, AA 2B, Kolkata, West Bengal 700161, India

Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM